Customer Reviews

At Hotspring World we pride ourselves in providing the very best hot tub ownership experience possible, below are some customer reviews and comments from some of our happy hot tub and swim spa owners.

Will Hughes
Will Hughes
13:52 19 Sep 17
Daniel has been fantastic from day one! I have had the limelight flaire for over a month now and there are no regrets. Danie? is always there for any questions and any advice we need. I recommend hotsprings to anyone due to the quality of product and service.
Alan Paterson
Alan Paterson
11:17 28 Aug 17
We purchased an Envoy NXT hot tub from Daniel and the service start to finish was excellent. Spent quite a bit of time researching other manufacturers and decided to go with HotSpring given Daniels recommendation, HotSprings long standing history and other customer reviews we read online. We are delighted with our purchase and would highly recommend.
Mark Parker
Mark Parker
20:11 21 Aug 17
Great service from show room to delivery and set up. Daniel really helpful and friendly. We are really pleased with Hot tub and the whole experience.
habbershaw2000
habbershaw2000
11:31 11 Aug 17
Fantastic service from extremely knowledgable staff! Flexible payment options and a really nice relaxed approach with no hard sell. The perfect tub was identified that more than suits our needs!!
Gordon Vos
Gordon Vos
12:56 10 Aug 17
Fantastic customer service, Daniel was brilliant. Delivery also fantastic, gave us lots of information on our new hot tub. I would highly recommend a visit. Overall, extremely happy.
Nicole Coll
Nicole Coll
20:14 30 Jul 17
Fantastic experience as hot tub novices was a complete pleasure from showroom visit through to delivery and after sales follow up. Would highly recommend
Richard B
Richard B
10:54 26 Jul 17
This is our first hot tub and early days (installed couple of weeks ago) - so far we are delighted and all the family really enjoying. Checked around quite a bit before making the purchase and strongly recommend anyone thinking of buying to have a "wet test" which was the clincher for us to buy a Grandee. No sales pressure from Daniel at HotSpring World Sevenoaks and we have been very pleased with purchase process and overall service. Slight glitch on delivery as they did not check sufficiently concerning access but redelivery quickly arranged and no problems second time. After sales support very good sofar. Overall excellent and would not hesitate to recommend.
Suzie Francis
Suzie Francis
17:15 12 Jun 17
Brilliant service. Daniel has been excellent from the first visit to the installation. The hot tub he recommended is exactly what we wanted. The after sale service has been of the highest order as well. I wouldn't go anywhere else and total recommend Hot Spring World of Sevenoaks and Daniel to anyone.
Rob Mewis
Rob Mewis
12:32 06 Jun 17
Daniel was 1st class, knowledgeable and helpful . He said, after visiting his showroom," go and do some more research, you'll be back to buy from me"...and I did .The installation team were very efficient and made sure every aspect was covered.I Would highly recommend.
Kevin North
Kevin North
07:16 15 May 17
I recently purchased a hotspring highlife envoy . I'm extremely happy with my purchase . The delivery team couldn't do enough to help advise me on how to look after my hot tub . I can't believe how efficient this hot tub is .I have been doing some calculations and some experiments and this hot tub is so much cheaper to run than other hot tubs that are out there you can pay a lot less for a hot tub but you will pay a lot more in energy over the coming years and with energy costs going up and environment to think about I think it's was A good investment. The other thing to think about on a cheap hot tub is that you have to change the water more often. Which is time-consuming costly on energy bills and bad for the environment. the highlife range has a ACE System which means you can do a lot less water changes in a year
Jane Tozer
Jane Tozer
15:39 19 Apr 17
Daniel at Hotspring world was extremely helpful. Very informative without giving us any pressure . The whole process was very straightforward and we were enjoying our hot tub within 2 weeks. We would definately recommend this company.
Greg Snowdon
Greg Snowdon
14:05 05 Mar 17
Although still early days (had the hot tub for 3 weeks), we are very pleased with the hot tub and the service we have received from Daniel at HotSpring World Sevenoaks. We had been over to see Daniel a couple of times over the last year or so and wanted to buy one through him as he is local to us and came across as genuine and helpful, but we were just waiting for the right deal to come up. We got a good deal on a HotSpring Relay (2016 model) which came with the cover, cover lifter, set of steps and a starter chemical kit. The payment options available are really good and so much better than what was on offer the previous owners of the business. The options available include paying over a long time with a fairly low APR, which means the payments are low and more likely to be affordable for the everyday person. The team who delivered and installed the hot tub were great (from Hot Tub Assist). When they first arrived with the hot tub, they pointed out our patio had a camber. The base doesn’t have to be totally flat as in, it can have a bit of a slope as you would have coming away from your house, but it shouldn’t have a camber as that can put too much pressure on single points and damage the hot tub. So we got a wooden platform built which I prefer anyway as it means the hot tub is raised above the level of the patio (5 inches) so better for water run off. The installation guys were great and propped the hot tub up on its side and arranged to come back 2 days later to finish the installation. They could have came back the next day if we wanted but we couldn’t get the platform built that quickly. Keeping the water chemical balance right is very important, and although it is a bit of learning curve it isn’t onerous at all. Daniel clearly knows his stuff (been there for 10 years if I remember correctly) and has been providing us with plenty of support to help us with questions we have had. Quick tip – don’t use a pressure washer to clean the filter as they can be too powerful and can damage them. The hot tub is superb – it is such a fantastic luxury at an affordable price. We were considering going for a cheaper brand but they can be a bit of a false economy as tend to have far less insulation (checking the weight of the hot tub dry can help indicate this) than the HotSpring models so they will have to keep running the heater more and will lose temperature quicker shortening the time you can be in it during a session. The hot tub is pretty quiet too even when all the jets going. So far, we love the hot tub – total escapism only two feet from our back door. We are in it most days and enjoying star gazing on a clear night. The kids and their friends are loving it too. It helps get young ones to sleep at night. If you are looking to get a hot tub, I can definitely recommend Daniel at Hot Spring World.
Olivia Buckby
Olivia Buckby
12:05 04 Mar 17
We've recently purchased a hot tub and are delighted with this. The whole service from HotSpring World has been excellent: from Daniel, the delivery team and the commissioning. It's not often you think you have had a really good service! A few other things which have stood out: no hidden costs (in comparison to other showrooms), cheaper than similar products elsewhere and we never felt we were being pressurised to purchase. 5 stars!
Alexandra Harlock
Alexandra Harlock
13:58 14 Feb 17
My husband and I were looking for a hot tub and wanted to see some of the options rather than looking on the internet so we went to HotSpring World. Daniel was so helpful in explaining to us all of the options and the pros and cons of each. He was great in trying to find the hot tub for our budget- we now have one and we love it! He was great from buying to delivery to using it- still giving us advice when needed. Thanks, we love our tub!
David Howell
David Howell
23:26 12 Feb 17
My Wife and myself visited a few showrooms in surrounding areas while awaiting a settlement payment due to a bad experience from another hot tub company in sidcup, so I wanted to make sure I done all my research before investing in another hot tub. We visited Daniel in Sevenoaks on several occasions and nothing was too much trouble for him as he went through all the models, what they done and we had a few wets tests to determine which model we preferred which put us both at great ease. Daniel knowledge on hot tubs was amazing and he is very genuine nice guy too. I bought a Hot Springs Grandee NXT from Daniel and I have to say from ordering the tub to having it delivered was a joy and nothing was too much trouble and the whole process went smoothly. I have been enjoying the product since December 2016 and I would highly recommend going to see Daniel if you are looking to invest in a hot tub or swim spa. The Hot Springs product is I would say one of the best hot tubs manufactures around with great warranty which is backup up by a major manufacture of the hot springs product and with Daniel's expert knowledge and great approach to helping you chose a product I would highly recommend to go and meet him as the whole experience was 1st Class.
Helen McCabe
Helen McCabe
12:20 07 Feb 17
Myself and my husband visited HotSpring World on Sunday and found the customer service to be first class. Daniel was so helpful with his knowledge of hot tubs. To this end we purchased our first ever hot tub and look forward to receiving this soon. Would definitely recommend to a friend. Heli and Andy McCabe
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